1. What Are Cookies?

Cookies are small text files that are stored on your device (computer, tablet, or mobile) when you visit a website. They are widely used to make websites work more efficiently and to provide information to website owners.

This Cookie Policy explains what cookies we use, why we use them, and how you can control them. This policy applies to AXOIX and all related services operated by Axoix Technologies Private Limited.

2. How We Use Cookies

AXOIX uses cookies and similar technologies for several essential purposes:

• To keep you signed in to your account securely
• To remember your preferences and settings
• To understand how you use our Services
• To improve our Services based on usage patterns
• To provide personalized experiences
• To measure the effectiveness of our marketing
• To enable third-party integrations (Razorpay, social media)

3. Types of Cookies We Use

3.1 Essential Cookies (Required)

• axoix_session: Maintains your login session (Session - expires on browser close)
• axoix_csrf: Security token to prevent cross-site request forgery attacks (Session)
• axoix_consent: Stores your cookie consent preferences (1 year)
• axoix_currency: Remembers your currency preference for pricing (1 year)
• axoix_tenant: Identifies your dashboard instance (1 year)
• i18next: Stores your language preference (1 year)

3.2 Functional Cookies (Optional)

These cookies enable enhanced functionality and personalization. They may be set by us or by third-party providers whose services we use.

• axoix_theme: Remembers your dark/light mode preference (1 year)
• axoix_sidebar: Remembers sidebar collapsed state (1 year)
• axoix_ai_voice: Stores voice command preferences (1 year)

3.3 Analytics Cookies (Optional)

These cookies help us understand how visitors interact with our website by collecting and reporting information anonymously.

• _ga: Google Analytics - Distinguishes users (2 years)
• _gid: Google Analytics - Distinguishes users (24 hours)
• _gat: Google Analytics - Rate limiting (1 minute)
• _ga_*: Google Analytics 4 - Persists session state (2 years)

3.4 Marketing Cookies (Optional)

These cookies are used to track visitors across websites to display relevant advertisements and measure campaign effectiveness.

• _fbp: Facebook Pixel - Track visits for ad targeting (3 months)
• _fbc: Facebook Pixel - Click identifier (3 months)
• _gcl_au: Google Ads - Conversion tracking (3 months)
• _gcl_aw: Google Ads - Ad click information (3 months)

4. Third-Party Cookies

4.1 Razorpay Payment Gateway

• razorpay_*: Payment session and fraud detection cookies
• _rzp_*: Razorpay checkout state cookies

Razorpay's cookie practices are governed by their own Privacy Policy.

4.2 Social Media Platforms (CHORUS)

When you connect social media accounts to CHORUS, the respective platforms may set their own cookies:

• Facebook/Meta: fr, xs, c_user, datr cookies for authentication and tracking
• Twitter/X: auth_token, ct0, guest_id for session management
• LinkedIn: li_at, JSESSIONID for authentication
• Instagram: sessionid, csrftoken for authentication

These cookies are subject to each platform's respective privacy policies.

4.3 Analytics and Advertising

• Google (Analytics, Ads): Usage tracking and conversion measurement
• Facebook (Pixel): Ad performance and retargeting
• Clarity (Microsoft): Session recordings and heatmaps (optional)

5. Cookie Consent

5.1 How We Obtain Consent

When you first visit our website, you will see a cookie consent banner that allows you to:

• Accept All: Enable all cookie categories
• Customize: Choose which cookie categories to enable
• Reject Non-Essential: Only allow essential cookies

5.2 Regional Consent Requirements

• European Union (GDPR): All optional cookies are OFF by default. Explicit opt-in required before any non-essential cookies are set.
• California, USA (CCPA): All cookies ON by default with "Do Not Sell My Personal Information" option available.
• India (DPDP Act): Consent required for processing personal data including through cookies.
• Other Regions: All cookies ON by default with consent banner shown and opt-out available.

6. Managing Your Cookie Preferences

6.1 Through Our Website

You can change your cookie preferences at any time by clicking the "Cookie Settings" link in the footer of our website. This will reopen the cookie consent banner where you can adjust your preferences.

6.2 Through Your Browser

Most web browsers allow you to control cookies through their settings. Here's how to manage cookies in popular browsers:

• Google Chrome: Settings → Privacy and Security → Cookies and other site data
• Mozilla Firefox: Settings → Privacy & Security → Cookies and Site Data
• Apple Safari: Preferences → Privacy → Manage Website Data
• Microsoft Edge: Settings → Cookies and Site Permissions → Manage and delete cookies
• Brave: Settings → Privacy and security → Cookies and other site data

6.3 Opt-Out Links for Third Parties

• Google Analytics: tools.google.com/dlpage/gaoptout
• Google Ads: adssettings.google.com
• Facebook: facebook.com/settings?tab=ads
• Your Online Choices (EU): youronlinechoices.eu
• NAI Opt-Out (US): optout.networkadvertising.org

7. Similar Technologies

In addition to cookies, we may use other similar technologies:

• Local Storage: Stores data in your browser that persists until cleared. Used for caching dashboard data and preferences.
• Session Storage: Temporary storage cleared when browser tab closes. Used for temporary form data.
• IndexedDB: Browser database for storing larger amounts of data. Used for offline functionality.
• Web Beacons: Small images used in emails to track open rates and engagement.

8. Impact of Disabling Cookies

If you disable certain cookies, some features of our Services may not function properly:

• Essential cookies disabled: You will not be able to log in or use the Services at all
• Functional cookies disabled: Your preferences (theme, language) will not be saved
• Analytics cookies disabled: We won't be able to improve the Services based on usage patterns (no impact on your experience)
• Marketing cookies disabled: You may see less relevant advertisements (no impact on service functionality)
• Payment cookies blocked: You may not be able to complete payments through Razorpay

9. Do Not Track Signals

Some browsers offer a "Do Not Track" (DNT) feature that sends a signal to websites requesting that they not track your browsing activity. Currently, there is no uniform standard for how websites should respond to DNT signals.

AXOIX respects DNT signals by disabling non-essential cookies when DNT is enabled, treating it as equivalent to rejecting optional cookies in our consent banner.

10. Updates to This Policy

We may update this Cookie Policy from time to time to reflect changes in technology, legislation, or our data practices. We will notify you of significant changes by posting a notice on our website and updating the "Last Updated" date.

If we make material changes that affect how we use cookies, we will request your consent again through the cookie consent banner.

11. Contact Us

If you have questions about our use of cookies or this Cookie Policy, please contact us:

• Email: [email protected]
• General: [email protected]
• Company: Axoix Technologies Private Limited
• Address: B-59, Second Floor, Southern Side, Block B, Rama Park Road, Uttam Nagar, New Delhi, Delhi - 110059, India
• GSTIN: 07ABFCA7413E1ZY
• Udyam: UDYAM-DL-10-0120748