1. Our Commitment

At Axoix Technologies Private Limited, we want you to be completely satisfied with your AXOIX subscription. We offer a 7-day money-back guarantee for new subscribers who are not satisfied with our Services.

2. Eligibility for Refund

2.1 Eligible for Full Refund

• New subscribers who request a refund within 7 days of their first payment
• Service outages lasting more than 24 consecutive hours (pro-rated refund)
• Billing errors where you were charged incorrectly
• Duplicate charges for the same subscription period

2.2 Not Eligible for Refund

• Refund requests made after the 7-day period for new subscribers
• Renewal payments (you can cancel before renewal to avoid charges)
• Subscriptions cancelled mid-cycle (except for billing errors)
• Accounts terminated for Terms of Service violations
• Add-on purchases (unless defective or not as described)

3. How to Request a Refund

Step 1: Contact Us

Send a refund request to one of the following:

• Email: [email protected]
• Support: [email protected]

Step 2: Provide Required Information

Include the following in your refund request:

• Your registered email address
• Subscription plan name
• Date of purchase
• Reason for refund (optional, but helps us improve)
• Transaction ID or invoice number (if available)

Step 3: Wait for Confirmation

We will review your request and respond within 2 business days. If approved, your refund will be processed within 5-7 business days.

4. Refund Processing

4.1 Processing Time

• Credit/Debit Card: 5-7 business days
• UPI / Net Banking: 3-5 business days
• PayPal: 3-5 business days
• Bank Transfer: 7-10 business days

4.2 Refund Amount

• Full Refund: For eligible requests within the 7-day period
• Pro-rated Refund: For service outages exceeding 24 hours
• No Refund: For ineligible requests as described above

5. Cancellation vs. Refund

Cancellation and refund are different:

• Cancellation: Your subscription will not renew. You can continue using the service until the end of your current billing period.
• Refund: Your subscription is terminated immediately, and you receive your money back (if eligible).

6. Exceptional Circumstances

We understand that exceptional circumstances may arise. If you have a special situation not covered by this policy, please contact us, and we'll do our best to help.

Examples of exceptional circumstances we may consider:

• Medical emergencies
• Natural disasters affecting your business
• Significant service issues on our end

7. Contact Us

For refund requests or billing questions, contact us at:

• Billing: [email protected]
• Support: [email protected]
• General: [email protected]