"Can my customers order online" is the first question most restaurant owners ask, and it deserves a precise answer, not a vague yes. The honest version has three different parts, because online ordering isn't one feature — it's several surfaces, and they're not equally built yet.
Quick answer (for the impatient)
- Logged-in delivery/takeaway ordering: yes, real and complete. Menu, pricing, order, confirmation — all live.
- Your public marketing website: menu browsing and table reservation, not ordering. No cart exists there yet.
- Anonymous QR-scan-and-order from a table: not live yet. No shortcut around this.
Three different surfaces, three different answers
"Online ordering" gets treated as one checkbox, but a restaurant's actual online presence has at least three distinct surfaces a customer might touch: your public marketing website, a QR code on the table, and a logged-in customer account. Each one is a different piece of engineering, and pretending they're all equally finished would set you up to promise something to your own customers that isn't actually there yet.
Being specific about which is which is more useful than a confident-sounding "yes, we support online ordering" that turns out to mean something narrower once you actually need it to work.
What's actually live today
A customer with a portal account can genuinely place a real delivery or takeaway order — browse the actual menu with correct pricing on variants and add-ons, have the order persist properly, and get an email confirmation, with a real order history to look back on. This is complete, not a partial demo. The catch is the login: it's not an anonymous checkout, so a first-time customer needs an account before they can order this way.
Separately, your public marketing website can show your menu to anyone, logged in or not, and let a visitor reserve a table — genuinely, with a real confirmed booking, covered in the reservations post. What it can't do yet is let that same anonymous visitor add items to a cart and check out.
Where AXOIX is honest about its limits
- No anonymous QR-scan-to-order flow. A diner scanning a code at their table to browse and order without logging in isn't a live capability today — if this is central to how you want to run service, know that going in.
- No cart/checkout on the public marketing website. That surface is for menu discovery and reservations, not a storefront purchase flow.
- Delivery/takeaway ordering requires a customer account. There's no guest checkout for online food orders today.
FAQ
Can a customer order food directly from my restaurant's website without logging in?
Not yet — the public website supports menu browsing and table reservations; ordering requires a logged-in customer account today.
Can a diner scan a QR code at their table and order?
No — that flow isn't live today.
Is delivery/takeaway ordering for logged-in customers actually complete?
Yes — menu, pricing, order persistence, and confirmation all work end-to-end for a logged-in account.
The bottom line
The honest shape of restaurant online ordering today: real for a logged-in customer ordering delivery or takeaway, real for anonymous table reservations from your own website, and not yet built for anonymous QR-scan ordering or a public storefront cart. Knowing exactly which is which matters more than a single confident "yes" that turns out to mean less than you assumed.
See the full restaurant system overview, how table reservations work today, how your own delivery fleet is managed, or pricing.
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