A tenant self-service portal is only as trustworthy as who's allowed into it. Matching someone's email or phone number to a tenant record is a reasonable first check — but a first check isn't the same as a decision. Here's the difference now built in.

Quick answer (for the impatient)

• Portal access now requires your approval — a matching email or phone number alone doesn't grant it anymore.
• You can approve, decline, or revoke access for any tenant, whenever you need to.
• Access ends automatically when a tenant moves out — no manual cleanup required.

Matching isn't the same as approving

The straightforward way to link a customer-portal login to a tenant record is to match contact details — same email, same phone number, must be the same person. It's a reasonable starting signal, but on its own it's a gate that opens itself rather than one you actually control, and contact details can be reused, mistyped, or shared in ways that make a pure match an imperfect gatekeeper for something as sensitive as a tenant's bill and stay details.

Now, a matching login creates a pending request — visible to you — rather than walking straight through. Nothing about the tenant's bill or stay details is shown until you've actually said yes.

Access ends when the tenancy does

You can approve a request, decline it, or revoke access you'd already granted — a real, deliberate control, not a one-way door. And it's not something you have to remember to clean up manually when someone leaves: the moment a tenant is marked as vacated, their portal access is automatically revoked. Their bill history stays intact in your records; their live "here's what I owe" view doesn't stay open to someone who's no longer living there.

You can also invite a tenant directly yourself — that invite is auto-approved, since it's you granting access in the first place, not a stranger's login matching by coincidence.

Where AXOIX is honest about its limits

• No proactive alert when a request comes in. A pending access request shows up in your portal-access list, but there's no separate notification pushed to you the moment it happens — you'll need to check.
• One access level, not tiers. Approved access unlocks the same bill/dues/notice-period view for everyone — there's no partial or restricted view within the portal itself.

FAQ

Can just anyone with a matching phone number see a tenant's bill?
No — access now requires your explicit approval, not just a contact-detail match.

What happens to portal access when a tenant moves out?
It's revoked automatically the moment they're marked as vacated.

Can I invite a tenant to the portal myself?
Yes — an owner-initiated invite is auto-approved and sends a real email.

The bottom line

A tenant's financial and personal details deserve a real gatekeeper, not a coincidence of matching contact details. Requiring your explicit approval — and cutting access the moment someone's no longer a tenant — is the difference between a portal that's convenient and one that's actually under control.

See the full tenant portal walkthrough, how tenant records are kept encrypted, or pricing.

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